Our Privacy Policy

We at Isla Java Coffee Company take your privacy concerns very seriously. This our privacy policy, spelled out in plain English. We hope it answers any questions you might have, and that you'll return often to visit and shop with us.

What We Collect

When you purchase a product from IslaJavaCoffee.com, we ask you to provide information required to fulfill your order. We require you to create an account when you place your order because your purchases earn you credits towards future purchases, incentives and special promotions and we want you to take full advantage of that privilege. You will need to provide your name, email address, phone, shipping address, and billing address in order to process an order. Additionally, we'll also require you to create a username and password. Once you have created an account you can go back and view your order history, check status of your order, obtain tracking numbers, etc.

What We Do With What We Collect

As an IslaJavaCoffee.com customer, your email address and phone number will never be rented, sold, or provided to a third party. Occasionally, we make special offers available to our customers -- promotions, sales, events, discounts, etc. You may periodically receive e-mail notification from us regarding these special events and offers. In addition, when you place your order, your e-mail address will be used to send order confirmation and we'll use it to contact you for anything pertaining to your order of necessary. Should you have questions about how we use your information, feel free to send us a message by visiting the Contact Us section of this Web site.

We also regularly aggregate our sales and market information based on our customers' purchases. We use this information to be certain that we are offering the right products at the right time. We like to understand what regions of the country buy more products from us, what products are the most popular, and generally how our business is doing. At no time is any personally identifiable information made available in these market aggregates.

At no time will we ever release your credit card information to anyone! By the same token we will never ask you for your sign-in information (username and password) either over the phone or by e-mail. We don't know your password, but if you forget it we can reset it with a temporary password if you have difficulty resetting it yourself. At that point we will tell you the temporary password and encourage you to change it on your next visit to our site and sign-in.

Cookies

We do employ cookies (a cookie is a piece of data that is sent to your browser from a web server, and stored on your hard drive) to allow us to maintain products in your shopping cart as you explore various parts of our Web site and are required to place an order with us. Cookies also allow us to know if you have visited our site before or if you are a first time visitor. This provides us with important marketing information and lets us know how we are doing at both attracting new visitors and maintaining relationships with our existing customers. Cookies placed from our site, come from our site directly and are not issued from third party web sites who may associate your purchase patterns on our site with other catalog companies. We feel it is important to segregate your purchase patterns in our store from the rest of the world in the interest of protecting your privacy.

Secure Online Ordering

We store all of the personal information you provide us when you create an account, however for maximum security, credit card information such as your number, expiration date, CVV code and bank is NOT stored on our site or in any of our databases. This information is disposed of at the conclusion of your order. We process our credit card transactions through PayPal for the ultimate in financial transaction security. In addition, if you select PayPal Express Checkout as your method of payment, you will be directed to PayPal's web site where you pay for your purchase and then are directed back to our site with a transaction confirmation so you can complete your order on our site.

Your personal and credit card information is encrypted during transmission through our Secure Socket Layer (SSL), and is never handled in clear text or stored anywhere on our web site, databases or our records. Our Web site security and fulfillment processes have been reviewed and approved by PayPal, the most prevalent online payment provider, and GoDaddy, one of the largest domain and hosting providers in the world. You will see the GoDaddy site seal on our web site, as well as a "lock" emblem on your browser when entering a credit card. They indicate that this is a secure Web site and the owner of the domain, Isla Java Coffee Co., LLC has been verified.

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